If you are not satisfied with AIClearline within the first 7 days after your first paid subscription charge, email us and we will issue a full refund, no questions asked. The card-free access period does not start this refund window because no payment has been taken. This applies to your first paid subscription and covers its first payment. Once a paid charge has been made, a refund cancels the subscription and ends paid access immediately.
The same guarantee applies to every self-serve plan. Enterprise is billed at USD $12,000 per organization per year, so an eligible refund of its first payment is a full refund of that annual payment.
After the 7-day period, subscription payments are non-refundable. You can cancel at any time from Settings → Billing, and you will retain access until the end of your current billing period. No further charges will be made after cancellation.
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of purchase without giving any reason, under the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.
AIClearline is a digital service that you can begin using immediately. Your statutory rights depend on your location, whether performance of the service has begun, and the consent or acknowledgements collected during purchase. Nothing in this policy limits rights that applicable law gives you.
If you subscribed but have not yet generated any program, your full 14-day statutory right remains intact. Email hello@aiclearline.com to exercise it and receive a full refund.
If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If the service fails to meet a consumer guarantee, you are entitled to a remedy:
Nothing in this policy limits or excludes your statutory rights under the ACL.
If a technical failure on our side prevents you from accessing the service for more than 24 consecutive hours, contact hello@aiclearline.com within 7 days of the incident and we will issue a pro-rata credit for the affected period.
Email hello@aiclearline.com with:
We respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days depending on your card issuer.
Ending a subscription does not automatically delete your account or its saved records. This lets you retain access to records the service still makes available after cancellation. In-product copying, downloading, sharing, or bulk export may require an active subscription, so export anything you need before paid access ends.
An organization owner can permanently delete a single-member organization from Settings → Data & privacy. An Enterprise owner must first remove the other named practitioners because deletion removes the shared organization workspace and its records for everyone. You may also exercise applicable access, portability, or erasure rights by emailing hello@aiclearline.com.
Refunds will not be issued where:
Nothing in this section overrides your statutory rights where those rights apply.
Contact: hello@aiclearline.com